The Site is not intended for children under the age of 13. We do not knowingly collect personal information online from visitors in this age group.
Information We May Collect
Personally Identifiable Information
Browsing Information and Cookies
When you visit the Site, our web servers may automatically recognize certain non-personally identifiable information about you, such as your domain name, access provider, IP address, and browser language. The Site also uses a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide better customer service to you and to improve features of our Site in a variety of ways, including by determining whether you have visited the Site in the past and which pages of our Site you have visited.
If you are uncomfortable with the idea of your information being used in this way, most computer systems and web browsers offer privacy settings and options, such as disabling cookies or opting for “Do Not Track” features. We do not override these settings or options. However, in order to access certain content, features, services, products, or benefits of the Site, you may be required to provide us with certain information, including some types of personally-identifying information. If you do not wish to provide such information through the Site or if you opt to utilize the aforementioned privacy features of your computer system or web browser, you may be unable to obtain certain content, features, services, products, or benefits of the Site.
How We Use Your Information
How We May Share Your Information
We may share information collected through the Site with our subsidiaries, affiliated companies, and like-minded business partners for the purpose of providing you with the products and services you seek from the Site.
From time to time, Federal City may disclose the data collected through the Site, including personally identifiable information, to other persons or entities whom we believe trustworthy. In such cases we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. Additionally, in order to provide you with better customer experience, we may share information with service providers, subcontractors, and business partners who have been retained to perform functions on our behalf or to provide services to us. These services include:
- Advertising, marketing, surveys, and promotions, including partnerships and teaming efforts with other companies whose products or services we think you might enjoy;
- Information technology and office services, including software and website development, website hosting, management and evaluation, and data processing, exchange, and cross-referencing;
- Payment processing services, fraud protection, and credit risk reduction; and
- Legal, accounting, audit, and other professional service providers.
We reserve the right to disclose information about you to a third party pursuant to a subpoena, court order, or another form of the legal process, or in response to a request by or on behalf of any local, state, federal, or other government agency, department, or body, whether or not pursuant to a subpoena, court order, or another form of the legal process. Your personal information and data may also be disclosed if, in Federal City’s sole judgment, that disclosure is appropriate to protect the life, health, or property of Federal City or any other person or entity.
Managing Your Personal Information and Options
We want to communicate with you only if you want to hear from us. If you have established an account on the Site or signed up to receive electronic newsletters or promotional emails from Federal City, including new ideas, special offers, and event information, or to otherwise receive communications about our products and services, you will have the right at any time to opt-out of receiving marketing emails or to specify which, if any, communications you would like to receive from us. Should you ever decide to delete your account, you may do so by calling (202) 223-4560.
If you would like to opt-out of receiving marketing via email, click the unsubscribe link on the footer of marketing emails. If you would like to opt-out of receiving communication via postal mail, call customer service at (202) 223-4560. Federal City will continue to send you non-promotional, service emails concerning your account, such as emails relating to available upgrades, billing and payment information, the outstanding balance on your account, and other emails relating to your account and/or your use of the Site.
At your request, Federal City will confirm what personally identifiable information it collects or holds about you, and will correct, update and/or remove such information. You may contact Federal City for any of the foregoing at (202) 223-4560. If you ask that Federal City stops using or sharing your personally identifiable information, we will honor that request. However Federal City may retain records of your personally identifiable information for a period of time; for example, to follow-up on a request, resolve a dispute, or for similar reasons or in order to comply with applicable federal, state, or local law. In addition, some personal information may also continue to be stored on back-up files for financial, legal, or technical reasons.
Additionally, California Civil Code Section 1798.83 (also known as the “Shine The Light” law) permits users who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request to the email address identified above.
The confidentiality of any communication or material transmitted to or from Federal City via the Site or via email cannot be, and is not, guaranteed. You acknowledge that the technical processing and transmission of content via the Site may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting to networks or devices. Accordingly, Federal City is not responsible for the security of information transmitted via the Site or the Internet generally.
Links to Third-Party Websites
Questions or Concerns
If you have any feedback, questions, or concerns regarding privacy, please call our service team at (202) 223-4560; we will make every effort to resolve your concerns.
Last Updated: October 31, 2018